Journal of Business & Economic Policy

Toward Better Understanding of Total Quality Management (TQM)
Hamad Alghamdi

Abstract
The objective of this paper is to get better understanding of total quality management the (TQM) concept. It will highlight the beginnings of and improvements in the quality movement at the beginning of this century. The paper investigates the various definitions of TQM and its importance in the organization. The paper also explores the valuable contributions of quality gurus such as Deming, Crosby, and Juranto quality development. Finally, the paper discusses the factors that help to build a successful TQM organization and the barriers that may stand in the way of adopting TQM as well.

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